Privacy Policy

Contact Information

Velora Cleaning Services

42 Pemberton Lane

Manchester, M15 4GH

United Kingdom

Our Commitment to Your Privacy

At Velora, we take the protection of your personal information seriously. This privacy policy explains how we collect, use, store, and protect your data when you interact with our website or use our services. We are committed to transparency and ensuring you understand your rights regarding your personal information.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all personal data we process about individuals who visit our website or use our services.

Information We Collect

Information You Provide to Us

When you interact with our services, you may provide us with:

• Contact Information: Including your name, email address, phone number, and postal address when you fill out our contact form or enquire about our services
• Service Details: Information about your cleaning requirements, property details, and scheduling preferences
• Communications: Records of our correspondence with you, including emails, phone calls, and messages
• Payment Information: Billing details necessary to process payments for our services

Information We Collect Automatically

When you visit our website, we may automatically collect:

• Usage Data: Information about how you interact with our website, including pages viewed, time spent, and navigation patterns
• Device Information: Details about your device, browser type, operating system, and IP address
• Cookies and Similar Technologies: As detailed in our Cookie Policy, we use cookies to enhance your browsing experience
• Location Data: General location information based on your IP address to ensure we serve relevant content

How We Use Your Information

We process your personal data for specific purposes and only when we have a legal basis to do so. The legal bases we rely on include your consent, contractual necessity, legal obligations, and our legitimate interests.

Service Delivery

To provide and manage our cleaning services, including scheduling, service coordination, and quality assurance. This processing is necessary for the performance of our contract with you.

Communication

To respond to your enquiries, provide customer support, and keep you informed about your service bookings. This is based on our contract with you and our legitimate interest in maintaining good customer relationships.

Website Improvement

To analyse how our website is used and improve our online presence. This is based on our legitimate interest in developing and enhancing our services.

Marketing Communications

To send you information about our services and special offers, but only where you have given us consent or where we have a legitimate interest and you have not opted out.

Legal Compliance

To comply with legal obligations, such as maintaining records for tax purposes and responding to lawful requests from authorities.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, but only under strict confidentiality agreements:

• Payment Processors: To facilitate secure payment transactions
• Technology Service Providers: Who help maintain and improve our website and systems
• Analytics Providers: To help us understand website usage and improve our services
• Professional Advisers: Such as lawyers and accountants when necessary
• Law Enforcement: When required by law or to protect our legal rights

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

• Encryption: We use industry-standard encryption for data transmission and storage
• Access Controls: Only authorised personnel have access to personal data, and access is limited to what is necessary
• Regular Security Reviews: We regularly assess and update our security measures
• Staff Training: Our team is trained on data protection principles and practices
• Breach Procedures: We have procedures in place to detect, report, and investigate data security breaches

While we take extensive precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data to the best of our ability.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Active Customers: We keep your data for the duration of our business relationship and for a reasonable period afterwards to handle any queries or issues
• Enquiry Data: Information from contact forms is retained for up to two years if no service relationship develops
• Financial Records: We retain financial information for seven years in accordance with UK tax law requirements
• Marketing Preferences: We keep records of your marketing preferences until you ask us to remove them

After these retention periods, we securely delete or anonymise your personal information.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

Right to Access

You can request a copy of the personal data we hold about you, free of charge in most cases.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal data.

Right to Erasure

In certain circumstances, you can request that we delete your personal data. This is sometimes known as the "right to be forgotten".

Right to Restrict Processing

You can ask us to limit how we use your personal data in certain situations.

Right to Data Portability

You can request a copy of your data in a structured, commonly used, machine-readable format to transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided at the top of this page. We will respond to your request within one month, though this may be extended in complex cases.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting a prominent notice on our website or by contacting you directly if appropriate. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.